This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by The Friendly Collection Ltd. Your right to privacy is important to us and if you have any requests concerning your personal information or any queries with regard to these practices please contact us at the details set out below.

1. Information collected
We collect personal information from visitors to this website through the use of online forms and every time you e-mail us your details. We also collect information about the transactions you undertake including details of payment cards used.

2. Use of personal information
We process personal information collected via this website for the purposes of:

• providing our services;

• dealing with your inquiries and requests;

• administering orders and accounts relating to our suppliers or customers;

• maintaining information as a reference tool or general resource; and

• providing you with information about products and services.

If you do not wish to receive information about our products or services, the products or services offered by other companies within our group or products or services offered by third parties, please let us know of by either sending us an email at , faxing us on +44 (0) 1347 838 425 or writing to us at PO Box 68, York, YO61 1WT, United Kingdom.

3. Trading from our website
Making sure you can buy safely online is a priority for us and we have made strenuous efforts to ensure that our website’s security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. [We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:

(a) potentially sensitive information such as your name and address; and

(b) critically-sensitive information like your credit card number.

If you are concerned about the privacy of your credit card information, we offer the option to print a hard copy of your order contained in your shopping basket and submit this by regular mail, along with your payment by cheque or Postal Order.

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online transaction and order information as we are.

5. Other websites
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

6. Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

For further information from us on data protection and privacy contact:

The Data Protection Controller
The Friendly Collection Limited
PO Box 68
York
YO61 1WT
Facsimile (+44) (0)1347 838 425

Information on the Data Protection Act 1998 is also on the Information Commissioner's website at www.dataprotection.gov.uk

Use of this Site is subject to our Terms and Conditions.
The Friendly Collection Limited is a company registered in England. Registered number 5721318.

Registered Office: Arabesque House, Monks Cross Drive, Huntington, York, YO32 9GW.